Frequently Asked Questions
Placing An Order
You can place an order with Just Bead It! Jewelry either by email, or right off the web. Simply add the item(s) using the "Add To Cart" button. When ready to check out use any of the "View Cart" buttons located on our website. Ordering online is easy and secure! All orders are SSL Encrypted to safeguard your bank card and personal information. We reserve the right to limit order quantities or cancel an order at our discretion.
How much is shipping?
Shipping is FREE unless noted.
Please contact us for a shipping quote for delivery outside of the United States.
What forms of payment do you accept?
We accept Money Orders.
We accept Visa, Mastercard, Discover, AMEX through PAYPAL. If you prefer to pay by money order we will email you instructions. Personal checks are accepted through PayPal and may take up to 2 weeks to clear the bank. We do not ship merchandise until your check has cleared. Bankcard and Paypal payments are not accepted for international orders outside of North America. Please contact us for international order help.
NOTE - All orders ship to your billing/confirmed address. When paying by credit/debit card please make sure the billing address you enter is the same address where you receive your card bill or statement. Items paid with Paypal must list a "Paypal confirmed address".
How soon will I get my order?
Orders usually ship within 5-7 business days of receiving your payment (except special / custom orders or if you are paying by check). Mailing time typically averages 2-3 business days.
How is my order shipped?
Orders are shipped via the US Postal Service. If you need faster delivery let us know (additional shipping charges will apply).
INTERNATIONAL CUSTOMERS, PLEASE CONTACT US BEFORE PLACING AN ORDER!
Additional shipping charges may apply. Please note that you may be charged duties and/or taxes by your local postal service and/or government for your order because it is coming from outside of your country. Any duties and/or taxes charged by your postal service and/or government are the sole responsibility of the customer.
Is my personal information secure?
Our shopping cart is SSL Encrypted to safeguard your bank card and personal information. Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. Financial information including credit card numbers, expiration dates, and billing address is used solely to bill the customer for their order, and is completely handled by PayPal.
What is your return policy?
All returns or exchanges require our authorization. You must notify us within 3 business days of delivery of your order (except during the holiday season) to initiate a return or exchange and receive a Return Authorization (RA). All returns for credit must be received by us within 10 business days of issuing you an RA otherwise no credit or refund will be honored. We do not accept returns on custom/special order or clearance items.
There is a 10% restocking fee on any item(s) returned for credit based on the actual amount paid. A copy of the original invoice should be included with the return. Any returned item should be packaged carefully and include all original packaging materials and tags. We suggest you return your item with an appropriate amount of insurance in the event of loss or damage. All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork.
All returns must be in the same condition as when we shipped it to you. Additional fees may be charged if we incur any time or expense to make your returned item like new. A credit or refund will be given on returns/exchanges without a valid Return Authorization. A $3.00 processing fee is charged on all exchanges.